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Before an order is dispatched, if the customer wishes to cancel the order, they must notify Biorbyt. You can search by name or catalogue number beginning with “orb”. Do you offer trial sizes? Can I place the order in my home currency? For other parts of the world, depending on the country, the transit time is between days. We can produce a quote or pro-forma invoice for you before you place an order.

If your purchasing department places the order for you and you would like to receive order confirmation, please ask them to put your email address on the purchase order. Back to top Can you provide quotes before purchase? Back to top Do you have distributors in my country? Product catalogue numbers which you can obtain from our website , size and quantity Your email address or fax number order confirmation and any correspondence will be sent to one of them Your name and telephone number the delivery company requires a telephone number for the delivery, in case of any issues Shipping address and billing address Your VAT number tax code and your VAT Exemption Certificate if zero rate VAT applies to your purchase EU countries only Purchase Order PO number or credit card information Back to top Do you charge tax on my order? Please also note that we do not offer discounts for trial sizes. Please see this page for our company and payment information.

Can you change the currency on my invoice? Once you choose your country, the currency will be changed accordingly.

If you don’t have this information, please contact us and we will be happy to help. Back to top Placing an Order How do I place an order online? Do you offer trial sizes? Once you have received the product, please follow the storage instructions on the product datasheet. Before an order is dispatched, if the customer wishes to cancel the order, they must notify Biorbyt.

Credit card payment is not mandatory. Passwords can easily be recovered by using the reminder function.

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Carry on browsing if you’re happy with this, or find out how to manage cookies. Back to top Do you have distributors in my country? How will I know if my order has been received or dispatched by you? We ship to any country in the world using FedEx’s international priority TM courier service. Please note that if a trial size is not listed, it is not generally available. You can obtain this number from the purchasing department of your institution.

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Our customer service team is always happy to help. Do you have distributors in my country? Back to top Distribution Which countries do you ship to directly? Trial sizes are listed on each relevant product page. Back to top Returns and Cancellations How do I cancel my order?

If you do not provide details of your protocol or follow our recommendations, we will not be able to issue a replacement or refund. Back to top Can you change yele currency on my invoice? Back to top Can I place the order in my home currency? If you have any special comments clnema requirements for the order, please enter them in the Order Comments box at the bottom of the screen.

This will also change the prices on the website to the currency for your country. Back to top How do I return the products? To register, simply enter your email, choose I am a new customerand enter a password. Back to top At what temperature do you ship my goods? All requests for returns must have prior authorisation and must be shipped back to Biorbyt within 7 working days of receipt of products.

Back to top Checkout Once registered and logged in, you’ll be taken to the Single Page Checkout, where you can enter the order information. You can use a Purchase Order number PO or a credit card to place your order. Our products are priced at three currencies: We do not add any tax on your purchase.

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Back to top How do I claim a refund for my order? You can search through our product catalogue by using the search bar near the top of every page on the site. For other parts of the world, depending on the country, the transit time is between cineema. If you have already registered with us, please use your email and password. However, if you have not received the invoice, please email us at info biorbyt.

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Back to top How do I place an order offline? You will need to provide us with your protocol for us to examine – you can also provide more information about your issue using our technical support form. Product Information How can I find out if a product is in stock?

Niveaj can then either upload a copy of your PO, or choose to email it to us later we will not be able to begin processing your order until we receive a copy of your Reponxe. Can you provide quotes before purchase? Shipping and Delivery Which delivery company do you use? In the Recent Orders section, any orders which we have not yet received payment for will have a Pay Now link next to them. For international shipments, we primarily use FedEx international priority TM service for all worldwide destinations.

Back to top How can I pay by credit card for an order that is already placed? What is your delivery time?

It’s important to choose a valid email address, as this is the address we will send your order confirmation to, as well as the tracking information once your order is shipped.

Back to top Product information and adding a product to your cart 1 Click Print to generate a. We send order confirmations by email or fax for all orders. We can produce a quote or pro-forma invoice for you before you place an order. All orders should be paid within net 30 days from date of invoice unless rsponse credit terms have been agreed with your institution.

For bank transfers, our bank account information is detailed on the invoice. The product page for an item contains the most up-to-date information about whether a particular size of that product is in stock or not.

Back to top Shipping and Delivery Which delivery company do you use? It is preferable if you could provide us with your tax number as it will facilitate the customs clearance process.